Assistent Manager Marichen

I will be doing my Internship in Namibia, starting on the 6th January 2014. I received my job description via email from my soon-to-be manager. They are indeed thrilled to welcome me onboard.
I am very excited as well. I went through the job description list, well I must admit that I will have lots to do, but I am ready for new challenges.!

FOH ( Respassa)

•  Check ins
•   Guests Hosting at meal times
•   Supervision over the waitress write to Bar controls
•  Serves
• WOW experiences of the guests Answering of telephones
•   Admin
•   Helping with orders
• ·         Weekly banking and Petty cash.
•  Morning minutes send out
•  Booking out in the morning time for the housekeepers
•   Checking arrival, departures and special welcoming cards
•  Make sure of bed night stories are put in on a daily basis
•  Make sure evaluation sheets are put in and return to the office
•  Updating the housekeeping admin on Mondays
•  Accepting orders on Thursday as the truck comes
•    improve and develop guest experiences in Camp

Kitchen ( Keittiossa)

•   Pre breakfast, lunch and dinner checks
• Helping to prepare food in the kitchen
•   Offloading of the food truck
•  Ensure guest lunch packs are packed and delivered
•  Discuss the dinner menu at tea time
•   Controls and issuing the food /drinks
•   Handling food/service  complaints with chefs/waiters

Housekeeping ( siivous)

•   Checking rooms
•  Room orientation
•   Updating the board on a daily basis
•  Daily sheet print out
•   Housekeeping hygiene
•   Check in and check outs
•  Laundry neat and tidiness
•   Reports any faulty maintenance issues to maintenance manager
•  Rooming list/Portal
•   Morning minutes send out
•   Booking out in the morning time for the housekeepers
•  Checking arrival, departures and special welcoming cards
•   Make sure of bed night stories are put in on a daily basis
•   Make sure evaluation sheets are put in and return to the office
• Updating the housekeeping admin on Mondays
•  Accepting orders on Thursday as the truck comes

  

Guiding ( Opas)

• Joining drives to see the environment and learn from it
•   Safety with regards to guests and staff
• Vehicle checklist
•   Cultural and environmental influenece
•  Job cards
•   Drive and walking stats
•  improve and develop guest experiences in Camp

Environment ( huolto)

•  Take care of the environment
•  Check oil spots
•  Environmental awareness